Technology and Training Manager
Austin (Lakeway)
Technology and Training Manager
Full Time • Austin (Lakeway)
Benefits:
- Life Insurance
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Technology & Training Manager – Buildlabs Texas
Buildlabs Texas | Austin (Lakeway), Texas
Pay: From $90,000 per year; compensation commensurate with knowledge and experience
Job Type: Full-Time
Work Location: In Person – Austin (Lakeway), Texas
Job Type: Full-Time
Work Location: In Person – Austin (Lakeway), Texas
About Buildlabs
Buildlabs Texas builds luxury custom homes through a commitment to craftsmanship, precision, and innovation. Guided by our philosophy of Building Beyond, we combine advanced construction methods with disciplined project execution to deliver exceptional homes.
As our Austin luxury residential business grows, we are seeking a Technology & Training Manager to manage our technology infrastructure, lead employee training, and implement digital tools that improve how our teams work.
About the Role
The Technology & Training Manager ensures that Buildlabs employees have the technology, knowledge, and training needed to perform their roles effectively.
Based in Austin, this position coordinates and standardizes technology, equipment, software platforms, and related practices across our New York, Germany, and Texas locations. The role establishes consistent systems, security standards, training, and employee support while accommodating location-specific operational requirements.
Responsibilities include managing hardware, software, cybersecurity, and digital assets; designing, implementing, and managing all employee training activities; and incorporating appropriate artificial intelligence platforms into company workflows.
The successful candidate will combine strong technical skills with the ability to teach, document processes, and guide employees through change. Protecting company intellectual property, confidential information, and client privacy is a core responsibility.
Responsibilities
Technology Infrastructure & Standardization
- Coordinate technology planning, equipment selection, purchasing, configuration, and deployment across New York, Germany, and Texas.
- Establish and maintain companywide standards for hardware, software, system access, technology use, and equipment replacement.
- Work with leadership and designated personnel at each location to align technology practices, training, and support procedures.
- Oversee company computers, tablets, phones, printers, networks, and jobsite technology for Texas location.
- Manage software platforms, subscriptions, licenses, configurations, and user accounts; eliminate unnecessary duplication and promote compatibility across locations.
- Set up and deploy equipment and system access for new and existing employees.
- Provide timely technical support to office and field employees, coordinating with outside providers as needed.
- Manage network connectivity and technology infrastructure across offices and jobsites.
- Maintain an accurate inventory of technology assets, assignments, warranties, and replacement needs across all locations.
- Oversee cloud storage, backups, and disaster recovery processes, including periodic verification of recovery capabilities.
- Coordinate third-party IT vendors and service providers, monitoring service quality and costs.
- Support construction platforms and digital workflows used for project management, estimating, document control, accounting, and timekeeping.
Employee Training & Development
- Design, implement, coordinate, and manage all training activities for Buildlabs employees.
- Partner with leadership and subject matter experts to identify training needs, establish learning objectives, and develop role-specific training plans.
- Establish consistent training standards across New York, Germany, and Texas while addressing Texas operational needs.
- Develop and maintain a structured training program covering onboarding, company systems, operating procedures, cybersecurity, AI usage, and job-specific skills.
- Create and maintain clear training materials, including written procedures, reference guides, instructional videos, and practical exercises.
- Deliver individual, group, in-person, and virtual training appropriate to office and construction teams.
- Coordinate specialized technical, safety, and compliance training with qualified internal personnel or external providers.
- Maintain a companywide training calendar and records of participation, completion, required certifications, and refresher needs.
- Assess employee proficiency through practical demonstrations, knowledge checks, and leadership feedback.
- Provide follow-up coaching and update training when systems, processes, or job requirements change.
- Measure training effectiveness through employee proficiency, system adoption, reduced errors, and improved consistency.
AI Integration & Workflow Improvement
- Identify and evaluate opportunities to incorporate AI platforms into company workflows, including administrative tasks, document preparation, reporting, knowledge management, and construction support.
- Recommend appropriate AI tools and lead approved implementations, integrations, and ongoing platform management across company locations.
- Develop practical AI workflows that improve efficiency while maintaining accuracy, accountability, and appropriate human review.
- Establish and maintain an approved AI platform list and clear employee guidance for permitted uses.
- Evaluate platform privacy settings, data retention practices, access controls, and use of company information for model training before recommending adoption.
- Train employees to use AI effectively, verify outputs, and recognize limitations.
- Establish safeguards to prevent unauthorized disclosure of proprietary designs, project documents, financial information, employee records, client information, and other confidential materials through AI tools.
- Monitor adoption, subscription costs, workflow performance, and measurable business value.
Information Security, Privacy & Intellectual Property
- Maintain cybersecurity practices that protect company systems, intellectual property, confidential information, and client data across all locations.
- Manage access permissions, authentication, secure sharing, and timely access changes during onboarding, role changes, and offboarding.
- Establish and enforce consistent policies for technology use, data handling, AI platforms, and company digital assets.
- Maintain company ownership and administrative control of business accounts, training content, digital records, and system documentation.
- Implement safeguards against unauthorized access, copying, sharing, or loss of company information.
- Coordinate with leadership and qualified advisors to address applicable privacy and data-handling requirements across U.S. and German operations.
- Coordinate responses to technology and security incidents with leadership and external specialists.
- Maintain clear documentation of systems, configurations, procedures, and recovery processes.
Planning & Accountability
- Partner with leadership to prioritize technology and training initiatives that support luxury custom home construction and company operations.
- Develop implementation plans, schedules, and budgets for approved initiatives.
- Coordinate technology changes and training schedules across locations and time zones.
- Report on technology performance, training completion, employee adoption, costs, and improvement opportunities.
- Perform other related duties as assigned.
Qualifications
- Minimum of five years of relevant experience in IT management, systems administration, or technology operations.
- Demonstrated experience designing and delivering employee training, developing instructional materials, and assessing learning outcomes.
- Experience coordinating and standardizing hardware, software, user access, and technical support across multiple locations.
- Strong understanding of cybersecurity, cloud platforms, network management, backups, and data protection.
- Practical experience evaluating and implementing AI platforms or workflow automation, including privacy, confidentiality, and intellectual property safeguards.
- Ability to translate technical information into clear instructions for employees with varying levels of technical proficiency.
- Strong documentation, organization, project management, and problem-solving skills.
- Ability to manage vendors, control costs, and balance daily support needs with longer-term initiatives.
- Strong communication skills, sound judgment, and discretion when handling confidential information.
- Ability to collaborate effectively across locations, departments, and time zones.
- Bachelor’s degree in information technology, Computer Science, Training and Development, or a related field preferred; equivalent relevant experience will be considered.
- Experience supporting construction operations, particularly luxury residential construction, is strongly preferred.
- Familiarity with construction management, estimating, accounting, document management, and timekeeping platforms preferred.
- Experience supporting international operations or working with teams in Germany is a plus.
Work Requirements
- Full-time, in-person position, five days per week at the Austin (Lakeway), Texas office.
- Ability to support employees working in office and active construction environments.
- Ability to coordinate with teams in New York, Germany, and Texas, including occasional scheduling adjustments for time-zone differences.
- Ability to travel to Buildlabs offices and project sites, including travel as needed.
- Ability to commute reliably to the Austin (Lakeway) office or relocate before the start date.
Compensation: $90,000.00 - $115,000.00 per year
Building Beyond
From the Beginning, these two words have continued to shape our mission of constructing environments that foster health, innovation, quality, and responsibility.
The BuildLabs Promise
At BuildLabs, we're driven by a deep commitment to responsibly harness our planet's rich resources, creating sustainable and healthy homes that stand the test of time.
Our unique fusion of local construction expertise, cutting-edge technology, and sustainable materials across the US and Germany is more than just a building method – it's our pledge to you and the planet. With every forever home we craft, our promise is to not only fulfill your dreams but to do so while nurturing the world we all call home.
Our unique fusion of local construction expertise, cutting-edge technology, and sustainable materials across the US and Germany is more than just a building method – it's our pledge to you and the planet. With every forever home we craft, our promise is to not only fulfill your dreams but to do so while nurturing the world we all call home.
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